Enhanced Service Program
One of the most exciting initiatives at JBM is the introduction of our new Enhanced Service Program. We can now offer you, our valued customer, a host of benefits that will help to increase your staff productivity, provide faster service and less downtime for your copier fleet, reduce carrying costs and provide the most complete and timely reporting information available today!
We have combined a simple web-based e-commerce solution called e-Info, a new add-on module to our e-Automate software implementation, with a remote monitoring device to provide a comprehensive list of enhanced services. With JBMs ESP, you will receive the following:
Fully Automated Meter Reading collection on all connected MFPs
- Increase Staff productivity by eliminating this monthly manual task and eliminate manual errors
Remote monitoring of all connected MFPs for device status and error codes
- Faster service response times and first time to repair by knowing error code before going onsite
Pro-active scheduling of service calls
- Less downtime as JBM will be on top of calls before they are placed by your key operators
Automated toner and staple replenishment
- Just in Time Inventory reduces carrying costs and increases staff productivity by not having to react to out of stock situations
e-Info web-based user interface
- Gives staff a web-based e-commerce interface to order supplies and equipment
- Online access to equipment service histories monitor the performance of your copier fleet without assistance from JBM
- Online access to your account history including invoices and/or statements with the ability to reprint damaged or misplaced JBM issued documents
- On-line access to real time asset management reports with instant access to information for reporting purposes
- Place service calls online which is faster than placing a call via telephone
Monitor your entire fleet of HP & Lexmark network laser printers with exact usage and cost reporting.
FREE shipping & handling on minimum supply orders saves your business money!
JBM's Performance Promise guarantees equipment performance & uptime. JBM's ESP is included at No Charge as part of your investment in a new multi-functional product with a service contract through JBM!
To enable access to your information remotely via your web browser, JBM will set-up as many users with your customer number and passwords as directed by your contract manager. This will provide secure access to your account information and allow you to customize access by user log-in.
SHOULDN'T ALL COPIERS HAVE ESP?
Please fill out this form below to request further information on JBM's Enhanced Service Plan.