Effective: November 2, 2026 Last updated: November 2, 2026
This Privacy Policy explains how JBM Office Systems Ltd. collects, uses, shares and protects personal information. It follows Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s anti-spam law (CASL). Our Terms and Conditions are available at https://www.jbm.ca/terms-and-conditions and should be read with this policy.
The organization responsible for your personal information is JBM Office Systems Ltd., 19 Hiscott Street, St. Catharines, Ontario, Canada L2R 1C7. Phone: 905-641-4442. Toll free: 1-866-641-4442. Email: [email protected].
This policy covers www.jbm.ca, our online store at shopjbm.ca, store emails, and account requests and other forms submitted through them. One policy applies to both websites, and the store footer links to this page.
We collect the information you give us and information generated when you use our websites. This includes:
Card payments are handled by our payment processor, Paya. Paya uses encrypted Vault technology to store customer card details. JBM does not store card numbers on its own network.
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We use personal information to:
By using our websites or placing an order, you consent to the uses described in this policy. Optional uses, such as marketing messages, are separate and need your consent. You can withdraw your consent at any time, subject to legal or contractual limits, by contacting us. Withdrawing consent may mean we can no longer provide some services.
We send marketing emails only with your express consent, or where the law allows implied consent, for example because of a recent purchase or inquiry. The “Receive Special Offers” box in the store is not checked by default. Our marketing emails identify JBM, include our address and contain an unsubscribe link. You can unsubscribe at any time, and we will act on your request within 10 business days.
Our websites use cookies and similar tools to make the sites work, remember your preferences, understand how the sites are used and measure our marketing. Our website uses Google Analytics and HubSpot tracking. Links in our campaigns carry tags (called UTM tags) that are recorded in analytics, so we can see which campaigns bring visitors to us.
Where a cookie banner is shown, you can manage your choices there. You can also block cookies in your browser settings.
We do not sell or rent your personal information. We share it only with service providers who help us run our business, and where the law requires. Our providers include:
When we use a form on our website, the information you submit is used for the purpose stated on the form and is kept in our systems, including HubSpot.
Your information may be processed or stored outside Canada, for example in the United States, and may be accessible to courts, law enforcement and other authorities in those places under their laws.
We keep personal information only as long as needed for the purposes described in this policy or as the law requires. For example, we keep financial records for about six years.
We use safeguards suited to the sensitivity of the information, including secure (HTTPS) connections, payment handling by our processor, and limiting staff access to those who need it for their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If a breach of security safeguards creates a real risk of significant harm, we will notify the affected people and the Office of the Privacy Commissioner of Canada. We keep records of all breaches for 24 months. JBM maintains an internal incident process.
You can ask to see the information we hold about you, correct it, or ask us to delete it, by contacting us at [email protected], by phone at 905-641-4442 or through the contact form. We may need to verify your identity first. We will respond within 30 days. Account holders can also update their details in My Account.
If you have a concern about how we handle your information, contact us first at 905-641-4442 or 1-866-641-4442. If we do not resolve it, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.
Our websites and store are for businesses and adults. We do not knowingly collect information from minors.
Our websites contain links to other sites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy statements.
We may update this policy. Changes are posted on this page with a new date, and we will notify you of material changes.
JBM Office Systems Ltd.
19 Hiscott Street, St. Catharines, Ontario, Canada L2R 1C7
Phone: 905-641-4442 Toll free: 1-866-641-4442 Fax: 905-641-0305
Hours: Monday to Friday, 8:30 am to 5:00 pm. Closed on holidays and weekends.
Email: [email protected]