Hardware Partners


Ricoh is by far the largest and longest standing partner for JBM Office Systems. Our roots date back to 1987 when JBM was incorporated and opened our doors as a new Harris/3M Dealer, selling their complete line of copiers and fax machines. The Harris/3M brand changed into the Lanier brand in May 1989. JBM enjoyed great success with Lanier during the 1990’s and earned their Canadian “Dealer of the Year” award in both 1995 and 1999, recognizing JBM as the top performing dealer in Canada.

In November 2000, Lanier was purchased by Ricoh Corporation of Japan since becoming their main manufacturing partner. Shortly thereafter, the Lanier brand was discontinued in Canada so JBM became a fully-fledged Ricoh dealer. Since that time, JBM has continued to grow alongside Ricoh as they have become the market leader in many of the segments in which they compete. JBM was honoured to earn membership in Ricoh Canada’s prestigious ‘President’s Club’ in 2003, 2005, 2007, 2012, 2013 & 2014, awarded to dealers who exceed their annual purchase quotas. To top it off, JBM was honoured as ‘Dealer of the Year’ for 2013-2014 as the top performing dealer in Canada! We are also a member of Ricoh Canada’s Dealer Advisory Council.

Supported Ricoh product lines:

  • Monochrome and Colour Printers & Multi-function Products
  • Monochrome and Colour Production Printers & MFP’s
  • Monochrome and Colour Wide Format MFP’s
  • Fax machines
  • Visual Communication Products
    • Multimedia Projectors
    • Interactive Whiteboards
    • Unified Communication Systems
  • Advanced Capture Software Solutions – GlobalScan NX & Streamline NX, AutoStore SMB
  • Document Management Solutions – Personal Paperless Document Manager & Content Central
  • Output Management Solutions – Papercut & Print Copy Scan Director
  • Mobile Print Solutions
  • Device Management Solutions
    • Device Manager NX, Accounting and Professional versions
    • Card Authentication Package & Enhanced Locked Print NX
  • Cloud Based Solutions
    • Integrated Cloud Environment (ICE)

QUADIENT, Formerly Neopost

Quadient is one of only 3 vendors that can legally sell Postage Meters and Mailing Machines in Canada. In 1999, JBM entered into an Exclusive Dealer agreement with Neopost Canada to represent their mailing products exclusively in the Niagara Peninsula and Haldimand County. During our first full year as a dealer, JBM was honoured to earn membership in Neopost’s ‘President’s Club’ in 2000. Since that time, we have grown the Neopost base of customers to include an impressive list of who’s who in Niagara:

  • Regional Municipality of Niagara
  • Brock University
  • Niagara College
  • District School Board of Niagara
  • Niagara Catholic District School Board
  • Niagara Fallsview Casino Resort
  • City of Niagara Falls
  • Town of Fort Erie
  • Durward, Jones Barkwell
  • Sullivan Mahoney
  • To name just a few…..

In both 2011 & 2015, JBM earned membership in Neopost’s Presidents Club by exceeding annual quota again.  JBM was also honoured as Neopost Canada’s ‘Dealer of the Year’ for 2011 by achieving 135% of quota!

Supported Neopost product lines:

  • Postage meters & Mailing Machines
  • Folder-Inserters
  • Letter Openers
  • Address Printers & Envelope Printers
  • Mailroom Furniture
  • Mail Accounting Software Solutions
  • NeoShip Shipping Solutions


In 2007, Toshiba Canada was looking for a reputable company to represent their line of copiers, fax and multi-function products in the Niagara Peninsula. That’s when they met with JBM and we became Partners to sell and service their products in Niagara. With Toshiba, JBM has won over some significant accounts including the Niagara Parks Commission and the Shaw Festival Theatre in NOTL.

In 2016, Toshiba embarked on the most ambitious product launch campaign we have ever seen with a total of 17 newly designed monochrome and colour multi-function products. Last year they also brought their line of Thermal Barcode/Label printers into the mix as well as their line of Digital Signage solutions.

Supported Toshiba product lines:

  • Monochrome and Colour Multi-function Products
  • Fax machines
  • Thermal Label/Barcode Printers
  • Visual Communication Products –  Digital Signage
  • Advanced Capture Software Solutions – Toshiba Re-Rite Software


Although JBM has sold Lexmark products for many, many years, it was not until the end of 2015 that JBM and Lexmark officially partnered under Lexmark’s Business Solutions Dealer Program. This unique Lexmark program pairs up the local expertise of a full service copier dealer with the innovation of a worldwide printer manufacturer to offer customers a full service experience with their higher end products. JBM is the only authorized Lexmark BSD resident in Niagara that is capable of servicing your Lexmark products under warranty. Over the last few years, Lexmark has earned industry recognition and awards for their full line of monochrome printers and MFP’s. This year, they refreshed their entire line of colour A4 printers and MFP’s which again are taking the industry awards by storm.

Supported Lexmark product lines:

  • Monochrome and Colour Printers & Multi-function Products
  • Lexmark Business Solution App’s


Fujitsu is a market leader in the stand alone scanner market with an entire line of products from personal ScanSnap scanners to desktop/workgroup models, network scanners, departmental models and production scanners. JBM sells and supports the entire line of Fujitsu scanners. We are an ‘Authorized Service Agent’ for Fujitsu scanners and can support your scanning requirements from basic ScanSnaps to production models with advanced capture and OCR requirements.

Hewlett Packard

JBM is an authorized HP Business Partner with special focus on their lines of ‘DesignJet’ wide format printers and MFP’s as well as their ‘Proliant’ network servers. We also sell a host of HP desktop, notebook and tablet computers and monitors to complement them.


Ideal is the world’s leading manufacturer of paper shredders under the Destroyit brand name. JBM has been an Ideal.MBM partner for well over 10 years and carries their full line of Destroyit shredders with models ranging from desk side to centralized workgroup to high capacity models. Along with their shredder line, JBM also sells the line of Triumph cutters & trimmers and Ideal folders along with all the necessary supplies, accessories and support.


Square 9 Softworks

Square 9 is the developer of highly intuitive, award-winning Document Management Software solutions that can be easily adopted to automate any paper intensive process. A Connecticut based company, located in New Haven’s historic 9th Square district; Square 9 Softworks has quickly evolved into an industry leading developer of Enterprise Content Management solutions that change the way business gets done. In addition to GlobalSearch, our award winning Content Management solution platform, Square 9’s commitment to proven development practices and cutting edge technology has been widely recognized for its diverse portfolio of products including solutions for Document Capture Automation, Web Forms Management and Business Process Automation.

Objectif Lune

Born in 1993 from an idea by three friends, Objectif Lune now serves over 20,000 organizations worldwide, who all want to bring their customer communications to the next level. With technical support around the world and 3 R&D facilities in Montreal, The Netherlands, and Australia, they work hard to make lives easier.

Objectif Lune’s mission is to free customers from legacy mentality by creating elegant software tools to help customers communicate more effectively with their customers.

Best suited for commercial output, corporate output and IT & system integration markets; Objectif Lune’s portfolio consists of three main product lines : PrintShop Mail, PlanetPress and PReS. Covering the entire spectrum from entry-level to enterprise applications, their products have the ability to grow with their users' needs.


EFI is relentlessly focused on just one thing: the growth and success of your print business. That’s why tens of millions of print professionals worldwide turn to EFI to fuel their success. EFI Fiery® Servers and Software remain the world standard for colour across every single category.

EFI Productivity Software is by far the industry’s dominant force, providing our customers with mission critical capabilities and total operational visibility. In fact, over 75% of the top 400 print businesses in North America use EFI Productivity Software.

  • Over one-third of the world’s high-end wide format printers in production today are EFI products.
  • They have 44 offices globally and have been in business for over 20 years.
  • There are nearly 20 million users of Fiery servers and controllers worldwide.
  • Their Inkjet printers create output and signage for some of the world’s biggest events.


With a presence in more than 70 countries and 14,000 employees, Nuance has grown into a software giant with over $2 billion in revenue. Their products cover a wide range of industries and verticals with a strong focus in the print, capture and PDF solutions category where JBM plays. They also have a very deep rooted line of products under the ‘Dragon’ brand of speech recognition, dictation, text to speech and voice to text services.

JBM sells and supports their line of print, capture and PDF solutions through the following software solutions:

  • AutoStore 7 advanced capture, routing and workflow solution
  • Business Connect is a Mobile application that works with AutoStore capture to provide a platform to keep your mobile workers connected and productive. Business Connect enables employees to capture and submit documents and images, access files and securely print documents wherever and whenever.
  • Copitrak cost recovery software geared towards legal and accounting verticals.
  • Power PDF document conversion software
  • Paperport the world's leading desktop document management solution.
  • OmniPage, the industry-leading optical character recognition (OCR) software.
  • Output Manager seamlessly delivers print streams from your line of business systems to a secure print destination.


Ricoh boasts a growing portfolio of software applications that have evolved through both in house development as well as working closely with software partners to embed applications directly into the hardware they sell. JBM supports a broad range of Ricoh applications that include:

  • GlobalScan NX – Ricoh’s Advanced Scanning and Routing application with embedded functionality right from Ricoh’s latest Smart Operation Panels
  • Streamline NX – Streamline is a modular document imaging solution suite that allows customers to capture paper and electronic documents from almost any source, convert them to a variety of formats and then share the information via email, ftp sites, network folders or document management systems. In addition, it also includes user authentication, usage accounting, rules-based printing, secure pull printing and mobile printing as well as network device administration and reporting.
  • Personal Paperless Document Manager 2016 – (PPDM) Ricoh's 'Personal' document management application that gives users the ability to convert PDF files into usable Microsoft Office formats and vice versa as well as the ability to create searchable PDF files using it's powerful optical character recognition (OCR) engine.
  • Content Central – Content Central is a scalable web based document management application for Ademero. It is a simple, flexible yet powerful program with excellent security and approval based workflow features for accounting and other departmental applications. It has advanced search and retrieval features along with mobility and integrations with Quickbooks, MS Dynamics and more.
  • Print, Copy, Scan Director – PCS Director is Ricoh's print assessment and cost recovery solution. It helps provides a detailed picture of — and tighter control over — document-driven activity. With rules-based printing and centralized management, PCS Director makes it easy to reduce total cost of ownership, improve processes and create a more cost-effective document environment.
  • PaperCut MF – PaperCut MF is a simple, low cost software application that lets you take control and manage your printers, copiers and multi-function devices. With a cross-platform and vendor-neutral approach to technology and device support, it can be used in mixed fleet environments. Rules-based printing and secure print release features are also included
  • Card Authentication Package – (CAP) CAP swaps the conventional MFP copying, scanning or faxing login process for the quick swipe of a Proximity Card to authenticate users at Ricoh devices. It even supports existing LDAP, Active Directory and Kerberos authentication functionality.
  • Enhanced Locked Print NX – (ELP) ELP-NX* improves document security and flexibility on Ricoh MFPs and printers. Users send print jobs to the device, where they remain stored on the Hard Disk Drive and out of view from others until the user authenticatesby PIN code or Proximity Card and releases the job.
  • Device Manager NX Accounting
  • Device Manager NX Professional - Ricoh's Fleet Management software
  • Ricoh Integrated Cloud Environment – (ICE) Ricoh ICE lets you scan and send documents from an MFP to your email, your storage location, many popular cloud-based applications, and to print them when and where you want them. It features enterprise-class OCR, so each document can be converted into a digital document with searchable text and meta data to facilitate document searches and retrievals.

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